Monday, January 14, 2008

Trouble with 2.3 Zune Firmware

There is an article over at Zuneluv.com that talks about the new feature in the 2.3 firmware that I talked about previously. But they added one piece of information I wasn't aware of. If you share a podcast with someone (via the built-in Wifi), they will be able to subscribe to the podcast via the option given when you press the center button. That is pretty cool.

But, I'm having trouble with the 2.3 firmware. The battery life is better. That is the biggest change that was to take place. But, it forgets my position in a podcast if I pause in the middle of playback. What's frustrating is that it's not consistent. More often than not, it does it when I plug it up to sync (but not every time). There have been times when I've left it sitting over night (unplugged but fully charged) and the next day it has reset itself. I think it has something to do with the battery life, but if I leave it sitting an extended period of time, it will reset itself. When I go to turn it on, it gives the Zune boot screen. And even when it does that, it's not consistent as to whether or not it remembers the resume position of the podcast I was listening too. It never did this with the previous version of the firmware. Hopefully there will be a fix for it soon. For now, what is consistent is for me to listen to a podcast in it's entirety before syncing, and don't let it sit unplugged for too long. If I do that, I can listen to a podcast with full resume ability if I take a break from it. But that isn't very convenient.

Monday, January 7, 2008

Blockbuster online has been down all day!

I'm not sure if it was really scheduled, or not. But, the evidence leads me to think it wasn't planned. Earlier this morning I started getting a weird error from the Blockbuster Online site:

An error occurred while processing your request.

Reference #102.a7e4843.1199723764.1abaabc2

There was another error before that, but I didn't get a copy of it. And now, the site has the following message:

SITE UNAVAILABLE
We’re sorry, BLOCKBUSTER.com is temporarily unavailable while we make some changes to the site. We’re working hard to bring you an ever better BLOCKBUSTER Online experience. We apologize for any inconvenience this may cause.Check back soon!

Make some changes?! Ha! Probably fix something that broke! I can't see any major website rolling out a "better" experience with down time like this. Something happened. And, as a current account holder, I'm concerned. Maybe they will fess up to what happened.

Update:
The site is back up now. But interestingly, everything is the same. And, despite being on the "3 at a time" plan, I currently only have one DVD. They still have not shipped out the next two DVD's on my list yet. One has been almost a week, and the other has been about two days. Two days is not surprising, but almost a week waiting for them to ship a movie out is kind of ridiculous. I'll try emailing support and see what they say.

Update 2:
I knew something was up. After receiving one vague message, I replied and insisted that something was wrong. I then received the following:

Hello Ronnie,
I'm sorry for any inconvenience this has caused. Based on our recent updates, we experienced a rare system issue which prevented shipment but it has been resolved quickly. Please accept my sincerest apologies. I thank you profusely for your continued patience and understanding.
Sincerely,
Aristotle D. Customer Care Associate Blockbuster Online

So, something DID happen, but they aren't saying exactly what. Since then, however, shipments have been much quicker. But I have created a spreadsheet to track everything, just in case.