Monday, January 7, 2008

Blockbuster online has been down all day!

I'm not sure if it was really scheduled, or not. But, the evidence leads me to think it wasn't planned. Earlier this morning I started getting a weird error from the Blockbuster Online site:

An error occurred while processing your request.

Reference #102.a7e4843.1199723764.1abaabc2

There was another error before that, but I didn't get a copy of it. And now, the site has the following message:

SITE UNAVAILABLE
We’re sorry, BLOCKBUSTER.com is temporarily unavailable while we make some changes to the site. We’re working hard to bring you an ever better BLOCKBUSTER Online experience. We apologize for any inconvenience this may cause.Check back soon!

Make some changes?! Ha! Probably fix something that broke! I can't see any major website rolling out a "better" experience with down time like this. Something happened. And, as a current account holder, I'm concerned. Maybe they will fess up to what happened.

Update:
The site is back up now. But interestingly, everything is the same. And, despite being on the "3 at a time" plan, I currently only have one DVD. They still have not shipped out the next two DVD's on my list yet. One has been almost a week, and the other has been about two days. Two days is not surprising, but almost a week waiting for them to ship a movie out is kind of ridiculous. I'll try emailing support and see what they say.

Update 2:
I knew something was up. After receiving one vague message, I replied and insisted that something was wrong. I then received the following:

Hello Ronnie,
I'm sorry for any inconvenience this has caused. Based on our recent updates, we experienced a rare system issue which prevented shipment but it has been resolved quickly. Please accept my sincerest apologies. I thank you profusely for your continued patience and understanding.
Sincerely,
Aristotle D. Customer Care Associate Blockbuster Online

So, something DID happen, but they aren't saying exactly what. Since then, however, shipments have been much quicker. But I have created a spreadsheet to track everything, just in case.